Client Success Agreement
Your Partnership Roadmap to Marketing Automation Success
Welcome to KHightower! We’re excited to partner with you in transforming your marketing operations. This Success Agreement outlines how we’ll work together to achieve exceptional results. Our most successful clients follow this proven framework—and we’re here to support you every step of the way.
🤝 Our Mutual Commitments
✓ What We Promise You
- Begin initial review within 48 hours of receiving credentials
- Provide dedicated onboarding specialist
- Deliver 24/7 support throughout your journey
- Custom-train AI on your specific business
- Regular optimization and performance reviews
- Transparent communication at every stage
✓ What We Need From You
- Attend the initial strategy call (45-60 minutes)
- Provide necessary access credentials within 3-5 business days
- Review and provide feedback within 5 business days
- Participate in weekly check-ins (first 60 days)
- Implement recommended best practices
- Communicate any concerns promptly
📅 Success Timeline
Your First 30 Days
Days 1-5
Discovery & Setup
Strategy call, credential gathering, initial configurations
Strategy call, credential gathering, initial configurations
Days 6-10
Build & Configure
CRM setup, automation creation, AI training begins
CRM setup, automation creation, AI training begins
Days 11-18
Test & Launch
System testing, team training, go-live preparation
System testing, team training, go-live preparation
Days 19-30
Optimize & Scale
Performance monitoring, AI refinement, workflow optimization
Performance monitoring, AI refinement, workflow optimization
📊 Success Metrics
What Success Looks Like (30-Day Benchmarks)
50%
Fewer Missed Calls
25%
More Appointments
10+
Hours Saved Weekly
⚡ Success Accelerators
These actions dramatically improve your results:
- ✓ Quick Response Time:
Responding to our requests within 3-5 business days keeps momentum going - ✓ Weekly Check-ins:
15-minute calls ensure everything runs smoothly and catches issues early - ✓ Team Buy-in:
Having your team attend training ensures everyone maximizes the platform - ✓ Trust the Process:
Following our proven playbook delivers faster, better results
📋 Important Terms
- Setup Timeline: Standard timelines assume timely feedback. Delays beyond 5 business days in providing information may extend completion dates.
- 30-Day Guarantee: Applies when success accelerators are followed and weekly check-ins are attended.
- AI Training: Initial training based on provided information. Continuous optimization requires ongoing participation.
- Support Response: 24/7 chat support with 2-minute average response. Priority support for Growth/Pro plans.
- Data Security: Your data is encrypted and never shared. You can export it anytime.